Privacy Policy

Effective Date: 20 Oct 2025

CaltAI (“CaltAI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our websites, applications, APIs, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Data You Provide

We may collect personal data that you voluntarily provide, including:

  • Name, email address, phone number
  • Account credentials and profile information
  • Company or business details
  • Content you submit, upload, or generate through the Services
  • Communications with us, including support requests and feedback

1.2 Information Collected Automatically

When you use the Services, we may automatically collect:

  • Device and browser information
  • IP address and approximate location
  • Usage data, logs, timestamps, and interaction metadata
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected data to:

  • Provide, operate, and maintain the Services.
  • Process your account setup, authenticate access, and manage your profile.
  • Respond to your inquiries and provide customer support.
  • Monitor and analyze usage to improve the Services.
  • Send administrative communications about updates, security alerts, and policy changes.
  • Prevent fraud, abuse, and security threats.

We do not sell or trade your Personal Data to third parties for marketing purposes.

3. AI Processing and User Responsibility

CaltAI uses artificial intelligence systems to process User Content and generate outputs.

You acknowledge that:

  • AI-generated outputs may be inaccurate or incomplete
  • Personal data included in prompts or uploads may be processed to provide the Services
  • You are responsible for ensuring you have the right to submit any personal data to the Services
  • CaltAI does not use customer content to train public AI models unless explicitly stated or agreed.

4. Legal Bases for Processing (EU / UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal data under the following legal bases:

  • Contractual necessity: to provide the Services you request
  • Legitimate interests: to improve, secure, and operate the Services
  • Legal obligations: to comply with applicable laws
  • Consent: where explicitly required

5. Data Sharing and Disclosure

We may share personal data with:

  • Service providers acting on our behalf under confidentiality obligations
  • Payment processors and infrastructure providers
  • Authorities where required by law
  • Successors in the event of a merger, acquisition, or asset sale

We do not share personal data for third-party advertising purposes.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the United States.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services
  • Fulfill contractual and legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion subject to legal and operational requirements.

8. Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Right

9.1 EU / UK Rights (GDPR)

If you are in the EU or UK, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

9.2 United States Privacy Rights

Depending on your state of residence, including California, you may have the right to:

  • Know what personal data we collect and use
  • Request access or deletion of personal data
  • Opt out of the sale or sharing of personal data (we do not sell)
  • Non-discrimination for exercising privacy rights

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services. You can control cookies through browser settings, but disabling them may affect functionality.

11. Children’s Privacy

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Third-Party Links and Integrations

The Services may contain links to or integrate with third-party services. This Privacy Policy does not apply to those services, and we are not responsible for their practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

14. Contact Us

For privacy inquiries, data requests, or concerns, please contact:

Email: hello@get.calt.ai
Address: Cementgatan 3, 55329, Jönköping